CALL US! (305) 497-8461

Shipping Policy

WHEN WILL MY PACKAGE SHIP?

EXPEDITED (next-day, 2nd-day and 3rd-day) DOMESTIC ORDERS WITH 10 OR FEWER ITEMS ARE SCHEDULED TO SHIP THE SAME DAY IF RECEIVED BEFORE 3PM EST, MONDAY THROUGH FRIDAY. EXPEDITED ORDERS RECEIVED AFTER 3P.M. EST, OR WITH MORE THAN 10 ITEMS, AND ALL GROUND ORDERS ARE SCHEDULED TO SHIP THE NEXT BUSINESS DAY.

QUEEN ESTHER PROCESSES REGULAR ORDERS AS QUICKLY AS POSSIBLE. ORDERS MAY TAKE 1-3 BUSINESS DAYS TO PROCESS.

IF YOU ORDER MULTIPLE ITEMS WITHIN ONE ORDER, PLEASE KEEP IN MIND THAT SOME ITEMS MAY BE NESTED AND SHIPPED IN A SINGLE BOX.

PLEASE NOTE:  P.O BOXES, AE, APO, MUST USE USPS SHIPPING METHOD, WEEKENDS AND HOLIDAYS ARE NOT INCLUDED IN SHIPPING (TRANSIT) TIME. OVERNIGHT ORDERS SHIPPED ON FRIDAY CAN BE EXPECTED ON THE FOLLOWING BUSINESS DAY (TYPICALLY MONDAY, UNLESS MONDAY IS A HOLIDAY). EXPEDITED SHIPPING IS A SERVICE OF THE CARRIER YOU SELECT, AND EXCEPTIONS TO THE EXPECTED DELIVERY TIME ARE AT THE DISCRETION OF THE CARRIER.

TRANSIT TIMES ARE ESTIMATED BASED ON TRANSIT INFORMATION BY THE SHIPPING CARRIERS. WHILE AT CHECKOUT YOU MAY CHOOSE FROM VARIOUS SHIPPING RATES.

INTERNATIONAL SHIPPING

INTERNATIONAL ORDERS MAY TAKE 1- 5 BUSINESS DAYS TO PROCESS.

FOR INTERNATIONAL ORDERS PLEASE ALLOW 10-15 BUSINESS DAYS FOR YOUR PACKAGE TO ARRIVE, DEPENDING ON THE CARRIER AND DELIVERY OPTION YOU SELECTED. WE SHIP UPS OR USPS INTERNATIONAL.  NOTE- CHECK YOUR JUNK AND SPAM FOLDER.

PLEASE BE AWARE THAT WE ARE NOT RESPONSIBLE FOR LONGER DELIVERY TIMES DUE TO THE CUSTOMS DEPARTMENT IN YOUR LOCAL COUNTRY, NOR ARE WE RESPONSIBLE FOR ANY IMPORT DUTIES AND TAXES THAT MAY BE CHARGED IN ADDITION TO THE SHIPPING CHARGES YOU HAVE ALREADY PAID TO THE CARRIER YOU SELECTED.

TRACKING INFO:

ALL TRACKING NUMBERS ARE SENT VIA EMAIL BY  THE CARRIER YOU SELECTED AFTER ALL PACKAGES ARE SHIPPED FROM OUR WAREHOUSE. IF YOU HAVE ANY QUESTIONS REGARDING YOUR SHIPPING OR TRACKING NUMBER, OR IF YOU WANT TO TRACK THE ITEM(S) YOU PURCHASED, CALL THE CUSTOMER SERVICE OF YOUR SELECTED CARRIER.

CUSTOMER IS RESPONSIBLE FOR ALL SHIPPING FEES TO AND FROM DESTINATIONS. 

* A 10% CANCELLATION FEE WILL BE DEDUCTED FROM YOUR PURCHASE AMOUNT IN BOTH NATIONAL AND INTERNATIONAL ORDERS.

*ALL PRICES ARE IN US DOLLARS.

FREE GROUND SHIPPING On all orders of $170 or more.* “Only Priority mail”